Frequently Asked Questions
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that lets you activate a cellular plan without a physical SIM card. You simply scan a QR code and your plan is ready — no swapping cards, no visits to a store.
Is my device compatible with eSIM?
Most modern smartphones (iPhone XS and later, recent Samsung Galaxy, Google Pixel, etc.) support eSIM. Check your device settings under Settings → Mobile / Cellular → Add eSIM to confirm. You also need an unlocked device — locked carrier devices may not accept a Voyager eSIM.
How do I activate my eSIM after purchase?
After payment is confirmed, you will receive a confirmation email containing your QR code and activation instructions. Open your phone's Settings, go to Mobile / Cellular → Add eSIM, choose Scan QR Code, and scan the QR code from the email. Your plan will activate automatically.
When does my data plan start?
Your plan starts from the moment your eSIM connects to a network in the destination country — not from purchase date. Days are counted from first use, so you can install the eSIM in advance without losing validity.
I haven't received my QR code email. What should I do?
Please check your spam / junk folder first. The email is sent from
Support@voyagersesim.com. If it's not there, you can check your order status at
My eSIM or
contact our support team with your Order ID and email address.
Can I use my eSIM in multiple countries?
Yes — many of our plans cover multiple countries or entire regions. Check the coverage details on the plan page before purchasing.
What is your refund policy?
Please read our
Refund Policy for full details. In general, refunds are available for plans that have not been activated or used.